VAIVA GmbH - Safe Mobility


Code of conduct (german)


Code of conduct (english)


Whistleblower System

General information

Complying with statutory regulations and internal rules has top priority at VAIVA. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized swiftly, processed, and immediately remedied. That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations based on Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Investigation Office can be made at any time and in any language. The Whistleblower System guarantees the greatest possible protection for whistleblowers and Persons Implicated. An investigation is only initiated after very careful examination of the facts and Reasonable Suspicion of a Regulatory Violation. There will be strict confidentiality and secrecy throughout the investigative process. Information will be reviewed fairly, promptly and in a sensitive manner.

24/7 Hotline

You can make a report using the international toll-free number: +800 444 46300*. If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.

* Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.

Country Toll Free Number Local Number
Brazil 0800-5912743 021-23911381
Mexico 001-800-4610242 0155-71000355
Slovak Republic 0800-002576 02-33325602
USA 833-6571574 908-2198092
South Africa 0800-99483 021-1003533
Malaysia 1-800-819523 0154-600099
Argentinia 0800-6662992 011-52528632
Germany 0800-444-46300 05361-946300

Secure reporting channel BKMS

You have the option of using an internet-based communication platform to contact the Investigation Office, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. If you would like to send a confidential report to the lawyers in the Investigation Office, you can use the secure reporting channel BKMS to submit a report.

BKMS Link:
BKMS System (german version)
BKMS System (english version)

Important Notice: Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via E-Mail or mail.

Ombudspersons of the Volkswagen Group

“Ombudsman” is a term taken from the Swedish word for mediator or legal representative. Dr. Rainer Buchert and Thomas Rohrbach, the external ombudspersons appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiability. They consult with the whistleblower if necessary and if the identity of the whistleblower is known. Finally, they forward all the information that has been agreed with the whistleblower to the Investigation Office for further processing. All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the Group. The ombudspersons appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the Company are forwarded to the Investigation Office anonymously. If you want to get in contact with the Volkswagen Ombudspersons you can find their contact point on the following homepage:

E-Mail and in person / postal contact of the Central Investigation Office


Postal address & in person:
Postal address:
Central Investigation Office
Box 1717
38436 Wolfsburg (downtown), Germany

In person:
Central Investigation Office
Porschestraße 1
38440 Wolfsburg (downtown), Germany

Please send an e-mail to to schedule an appointment in advance.

Do you have any concern or feedback regarding our service?

If you have any questions, feedback or complaints about the services provided by the VAIVA, please contact us via .

We kindly ask for your understanding that the whistleblower system unfortunately cannot accept, process and, in particular, forward customer complaints or concerns. Our colleagues will be happy to review your concern and take all necessary steps in order to provide for your best possible safety experience.